Service Desk Technician
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SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.
Work is performed on site.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage.
This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
About SAIC
Provides government and defense clients with technology and engineering services.
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