Service Desk Technician

• Previous technical support or help desk experience preferred.
• Ability to successfully meet customer metric requirements in a high-volume support environment.

• MCP, Dell, or other industry-recognized technical certifications preferred.
• Additional technical or IT-related training preferred.
• Previous experience supporting enterprise-level service desk operations preferred.
• Experience supporting DoD or government IT environments preferred.

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to prioritize competing requirements in a fast-paced environment.
• Ability to communicate and interact effectively at all levels of staff and management.
• Ability to exercise independent judgment and work collaboratively within a team environment.
• Strong written and verbal communication skills.
• Self-starter mentality with the ability to adapt to changing priorities and operational requirements.
• Technically curious with a willingness to learn new tools, systems, and technologies.
• Ability to develop peer networks and maintain technical awareness to support issue resolution.
• Flexibility, professionalism, and a commitment to continuous improvement.

• Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it.
• No relocation assistance available.
• Must be able to sit/stand at a desk for long periods and lift up to 20 pounds occasionally.
• Must be able to multi-task and rapidly change priorities with limited notice.

Online applications, please.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting.

If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

Bridge Defense is an Equal Employment Opportunity and Affirmative Action employer.

It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact us at 202-436-9222.