adp
Service Desk Support Specialist
Designer Brands Inc.
Remote, USA
Full-time
Entry
Remote
Discovered Today
SailpointActive DirectorySharePointO365SCCMSOTI
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SailpointActive DirectorySharePoint
Key Skills for This Role
SailpointActive DirectorySharePointO365SCCMSOTI
Full Job Posting
Essential Duties and Responsibilities
- · Solution Desk technical support | Answer incoming IT Service Desk tickets from DSW and DBC stores, Corporate Offices and Warehouses providing first call resolution for 50%-70% incidents | Document all interactions into Service Desk ticketing software and follow up on Incidents and Requests through resolution. | Work with other DSW support teams as needed to ensure resolution of IT Incidents and Requests within service level targets | Work directly with support vendors to repair or troubleshoot issues, this may include scheduling resources into our store environment | Facilitate an IT Bridge process and create business communications and updates as needed
- · Systems Administration and IT Operations | Manage User Access through Sailpoint and Active Directory, Mange SharePoint and O365 groups, utilize automated/remote support systems such as SCCM, SOTI, remote desktop etc. to provide an efficient and controlled support experience for business users | Entry level NOC (Network Operations Center) duties | Shipping and receiving store hardware.
- · Remote support | manage personal ticket queues and productivity while working remote. Communicate with Solution Desk team and customers both verbally and written. Use Microsoft teams to communicate and share information.
- · AI – Assist in creating and maintaining documentation that will be access by customers through our AI chat bot. Assist in ideation of ways AI can improve how the team works but to improve customer experience.
Required Skills
- · Able to promptly answer support related email, phone calls and other electronic communications.
- · Self-motivated, organized and team-oriented, able to work independently and remotely to meet deadlines.
- · Customer service skills
- · Technical troubleshooting skills
- · Basic networking principles understanding
- · PC and MAC hardware troubleshooting skills
- · Excellent communication (oral and written), interpersonal and presentation skills.
- · Proficient with applications used in a corporate environment, Microsoft and Adobe productivity products, email, smart phones, web browsers, FTP clients and ticket systems preferred
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Designer Brands Inc.
DC Processor - 2nd Shift Glutia
, USA
Discovered TodayFull-time
Assistant Buyer-HYBRID
Columbus, USA
Discovered TodayFull-time
Allocation Analyst
Columbus, USA
Discovered TodayFull-time
DSW Store Manager
West Babylon, USA
Discovered YesterdayFull-time
DC Processor
, USA
Discovered 1 weeks agoFull-time
DSW Part Time Key Holder
Broomfield, USA
Discovered 1 weeks agoPart-time
DSW Associate Store Manager
Dunwoody, USA
Discovered 1 weeks agoFull-time
DSW Store Director
New York City, USA
Discovered 1 weeks agoFull-time