Service Desk Support Engineer

Work Environment & Requirements

• Hybrid/remote work environment with potential on-site requirements based on contract needs
• U.S. citizenship required
• Security clearance: Active Secret clearance required or ability to obtain
• Background check required

Equal Employment Opportunity

Required Qualifications

• Bachelor’s degree in information technology, computer science, or a related field, or equivalent practical experience.
• At least one year of experience in technical support or service desk operations.
• Foundational knowledge of the Appian platform.
• Appian certification.
• Experience using ticketing systems such as Helix, Jira, or ServiceNow.
• Strong troubleshooting, communication, and documentation skills.
• U.S. citizenship.
• Active Secret security clearance.
• Meet Tier 3 (T3) background investigation requirements for the position.
• Ability to obtain and maintain authorization for elevated or privileged system access.

Preferred Qualifications

• Experience developing or supporting Appian applications.
• Experience writing SQL queries to investigate and resolve data issues.
• CompTIA A+ certification or a comparable technical support certification.
• ITIL Foundation certification.