Service Desk Analyst
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The role, as part of the Canopius Service Desk team, is responsible for providing Level 1 and Level 2 IT support services across Canopius.
The UK-based roles will be scheduled to work core UK hours (between 08:00 and 18:00), including some weekends.
The Service Desk Analyst will focus on delivering high-performing, reliable, responsive, and resilient IT services across all Canopius offices.
The successful candidate will proactively support IT operations within the Service Desk environment at 1st and 2nd line level, escalating issues where required to ensure a smooth and effective support operation for end users.
The role will provide Service Desk support to the Canopius user community and assist regional Technical Support team members.
The Service Desk Analyst will also act as an active communicator of incidents and customer experience between IT and internal customers.
The role will support end users both in the office and remotely as the hybrid working environment continues to evolve, including support with Problems, Major Incidents, and ticket escalations.
You will be the main point of contact via phone and ITSM tickets, ensuring accurate ticket logging and maintaining end-to-end ownership of logged calls.
This role would suit experienced Service Desk support professionals or someone looking to further develop their interest in IT and technology within a support team environment.
The role will be based in Manchester, covering UK core hours between 08:00 and 18:00 on a defined rota pattern.
This will include some weekend working and occasional extended UK business hours.
Hybrid working between the Manchester Hub and home will be supported within the agreed coverage pattern.
About Canopius Careers
Canopius is a private global specialty property-and-casualty insurer and reinsurer serving brokers and policyholders worldwide.
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