indeed
SERVICE DESK ANALYST L1
Wipro
Abu Dhabi, UAE
Onsite
Discovered 6 days ago
Remote desktop supportService desk operationsTroubleshootingTicketing and tracking softwareCustomer serviceIncident and resolution logging
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Remote desktop supportService desk operationsTroubleshooting
Role Overview
Serve as the first point of contact for B2B users contacting the Wipro Service Desk.
Troubleshoot appropriate end-user issues in line with service desk objectives.
Key Skills for This Role
Remote desktop supportService desk operationsTroubleshootingTicketing and tracking softwareCustomer serviceIncident and resolution logging
Full Job Posting
Role Purpose
Serve as the first point of contact for B2B users contacting the Wipro Service Desk.
Troubleshoot appropriate end-user issues in line with service desk objectives.
Primary User Support
- Provide primary user support and customer service.
- Respond to queries from client calls, portals, emails, and chats.
- Become familiar with client applications and processes.
- Learn fundamental operations of commonly used software, hardware, and equipment.
- Log all service desk tickets accurately using defined tracking software.
- Maintain scorecard performance against turnaround time and service-level targets.
- Manage queries and escalate unresolved issues under defined helpdesk policies.
MIS and Resolution Logs
- Record events, problems, and resolutions in logs.
- Follow up and update customer status and information.
- Pass customer feedback, suggestions, and escalations to the appropriate internal team.
- Identify and suggest improvements to processes and procedures.
Mandatory Skills
- Remote desktop support is mandatory.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wipro
Director - Product Management (Managed Services & Digital Platforms)
Mississauga, CAN
Director
Discovered TodayView →
BUSINESS ANALYST L5
Mississauga, CAN
DirectorFull-time
Job Description Job Description Experience: 8+ years of experience as a Business Analyst within the financial services industry, specifically in a Capital Markets or Treasury environment. Regulatory Knowledge: Proven e
Discovered TodayView →
Power Platform Developer
Toronto, CAN
Discovered Today
Network Data L3 Engineer
Calgary, CAN
Discovered Today
PROGRAM MANAGER L1
Sunnyvale, USA
Discovered Today
LEAD ADMINISTRATOR L1
Davidson, USA
Discovered Today
Director - Product Management (Managed Services & Digital Platforms)
Mississauga, CAN
Discovered Today
BUSINESS ANALYST L5
Mississauga, CAN
Discovered TodayFull-time
Design verification Engineer- Contract
Santa Clara, USA
Discovered Today
FIS Quantum Consultant
Edison, USA
Discovered Today