breezy
Service Desk Analyst II
HCTec
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
Windows operating systemTicketing system
Free
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Windows operating systemTicketing system
Role Overview
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
Key Skills for This Role
Windows operating systemTicketing system
Full Job Posting
POSITION SUMMARY
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Take phone calls as directed/needed for client SLA's
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
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