Service Desk Analyst

Responds to internal customers to resolve their technology problems. This includes first line support for client (PC), network, server, and voice hardware and software.

Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).

Provides technical support related to various computer programs used by Franklin Electric employees across all business functions.

Provides hardware support for computers, phones, and other technological equipment used by Franklin Electric.

Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.

Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Bachelor’s or Associates degree in computer science, computer information systems, or a related degree (required).

One to three years of related experience (preferred).

Advanced: Microsoft Operating systems (Required), Microsoft Office Products (Required), SharePoint (Preferred), Adobe Products (Preferred), Apple Products (Preferred), JDE (preferred)

A+ certification (preferred).