Service Desk Analyst

Full time/ Permanent

Flexible location within New Brunswick

Service New Brunswick is seeking individuals to join the Technology Services Division as Service Desk Analysts.

Reporting to the IT Service Desk Supervisor, you will be responsible to assist with the processing and prioritization the urgency of the of incidents, triaging and taking corrective action, addressing inquiries, service requests, and IT service management processes.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career.

Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated.

We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

At SNB, our people are at the heart of everything we do.

We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Your responsibilities will include but are not limited to:

• Ensuring that customers are able to resume their work as quickly as possible following a disruption to an IT service, minimizing the adverse impact on business operation