workable
Service Desk Agent
Indra
Middlesbrough, GBR
Contract
Entry
Onsite
Discovered 3 days ago
IBM MaximoServiceNowRemedyGenesys
Free
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Role Overview
Indra has been appointed by Transport for London (TfL) to operate and evolve the revenue collection services that keep London moving covering ticketing, gating, validation and payment systems across the Underground, rail, bus, tram and river networks. To deliver this, Indra is establishing a new 24/7 Global Operations Centre in Middlesbrough and is building a high-performing Service Desk team from the ground up. This is a rare opportunity to join at the start, shape how the service runs, and support one of the most recognisable transport networks in the world.
As a Service Desk Agent you will be the first point of contact for incidents and service requests affecting London’s revenue collection systems — from station gates and ticket machines to retail and payment services. Working from our new Global Operations Centre, you will answer calls and emails from TfL staff and operational partners, log and classify incidents, resolve what you can at first contact, and route the rest to the right specialist teams fast. Full training is provided: you will complete a structured, fully paid multi-week training and certification programme before taking live contacts, and you will only handle the service lines you are trained and certified in.
Key Skills for This Role
IBM MaximoServiceNowRemedyGenesys
Full Job Posting
24/7 shift rota (days, nights, weekends and Bank Holidays) Based in Middlesbrough
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.
As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:
Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.
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