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Service Department Administrator
KROHNE Solutions
Dubai, UAE
Full Time
Mid
Onsite
1 months ago
Administrative SupportInvoicingERP SystemsMS OfficeTravel ArrangementsVisa Processing
Free
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Administrative SupportInvoicingERP Systems
About the Role
KROHNE Solutions in Dubai seeks an organized Service Department Administrator to support the Service team in operational, financial, and logistical activities. The role involves administrative tasks, travel arrangements, visa processing, invoicing, and maintaining service records.
Key Skills for This Role
Administrative SupportInvoicingERP SystemsMS OfficeTravel ArrangementsVisa Processing
Responsibilities
- Perform general administrative tasks for the Service department: telephone handling, correspondence, invoicing, translation work, archiving, small shipments, statements of expenses, and organizing workload
- Prepare small value quotations
- Arrange travel for Service Engineers, including hotel and flight bookings
- Process visa applications for colleagues and visitors
- Ensure tasks are carried out properly by arranging PPE and monitoring test equipment maintenance and calibration
- Prepare cost calculations for service activities
- Participate in financial handling of Service orders: prepare invoices in ERP system, send to customers, and follow up
- Ensure all orders are correctly reported and recorded
- Maintain service records, logs, and basic departmental reports
- Prepare quotations for spare parts and service work
Requirements
- Completed vocational or bachelor’s education (e.g., Administration, Business, Logistics or similar)
- Experience in an administrative or commercial support role, preferably in a technical or service environment
- A genuine interest in technology, process control and/or technical services
- Strong organizational skills; ability to handle multiple tasks and priorities
- Accuracy with numbers and documents (quotations, invoices, cost calculations)
- Comfortable working with ERP systems and MS Office (especially Excel and Outlook)
- Good communication skills, both written and spoken
- Professional level of English; additional languages are an advantage
- A proactive, hands on mindset and a customer oriented attitude
- Willingness to work in an international, multicultural environment in Dubai
Full Job Posting
About KROHNE Solutions
- KROHNE Solutions provides engineered turn key solutions for process control and automation worldwide. The Dubai office plays a key role in supporting customers across the region with a full 360 degree service concept.
Your responsibilities
- Perform general administrative tasks for the Service department, including telephone handling, correspondence, invoicing, translation work, archiving, small shipments, statements of expenses and organizing and prioritizing the workload.
- Prepare small value quotations.
- Arrange travel for Service Engineers, including hotel and flight bookings.
- Process visa applications for colleagues and visitors.
- Ensure that tasks can be carried out properly, for example by arranging PPE and monitoring that test equipment is maintained and calibrated on time.
- Prepare cost calculations for service activities.
- Participate in the financial handling of Service orders: prepare invoices in the ERP system, send them to customers, and follow up where necessary.
- Ensure that all orders are correctly reported and recorded.
- Maintain service records, logs, and basic departmental reports.
- Prepare quotations for spare parts and service work.
What you bring
- Completed vocational or bachelor’s education (for example in Administration, Business, Logistics or similar).
- Experience in an administrative or commercial support role, preferably in a technical or service environment.
- A genuine interest in technology, process control and/or technical services – you don’t have to be an engineer, but you enjoy working in a technical setting and learning the basics of our solutions.
- Strong organizational skills; you can handle multiple tasks and priorities at the same time.
- Accuracy with numbers and documents (quotations, invoices, cost calculations).
- Comfortable working with ERP systems and MS Office (especially Excel and Outlook).
- Good communication skills, both written and spoken.
- Professional level of English; additional languages are an advantage.
- A proactive, hands on mindset and a customer oriented attitude.
- Willingness to work in an international, multicultural environment in Dubai.
What we offer
- A varied position in a dynamic, international technical service environment.
- A role with visible impact: you are a central point of contact for the Service department in Dubai.
- The opportunity to learn more about industrial process automation, flow and metering solutions, and technical service.
- Room for your own ideas to improve processes and ways of working.
- An open, informal and supportive team culture.
- Competitive employment conditions in line with your experience and local market practices.
Location
- Dubai, United Arab Emirates
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