Service Delivery Manager

Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs.

Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog.

Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work

Identifying issues to teams that they might overlook, such as scalability, performance, or security.

Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors.

Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members;

Directs all phases of programs from inception through completion.

Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.

Participates in the negotiation of contract and contract changes.

Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

Establishes design concepts, criteria and engineering efforts for product research, development, integration and test.

Develops new business or expands the product line with the customer. - Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

Directs the work of employees assigned to the program from technical and administrative areas.

Management over two complex data center locations that support all classes of servers, storage, databases, networking, applications, and security.

Demonstrated experience managing mainframe and physical and logical server security, disaster recovery failover, business continuity, and batch job scheduling in mainframe and distributed (i.e., Windows, VMware, UNIX) operating system environments.

Demonstrated experience managing large, complex server environments containing over 2000 servers, 5000+ network devices, 20+ petabytes, and 300 applications.

Demonstrated experience planning and executing server consolidation and virtualization efforts on Windows, Solaris, and Red Hat Linux in a production operational environment.

Demonstrated experience managing enterprise class storage across server technologies (e.g., Windows, Solaris, Red Hat, VMware) implementing operational best practices, provisioning standards, and storage migrations and optimizations.

Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation.

Demonstrated experience managing a 7x24 major incident management command center that monitors a national service and manages faults and failures proactively and reactively.

Demonstrated experience managing IBM mainframe with z/OS Operating System.

Demonstrated experience translating business requirements and technical implementation.

Demonstrated experience with systems engineering in the context of a large, complex infrastructure.

Experience installing, configuring, and migrating at least one of the core technology stacks (Storage, Compute, Network)

Hands on experience - troubleshooting, performance tuning, capacity planning, user management, client communication across multiple technology platforms.

Management of over 140 personnel with a budget of 23 million or more.

FedRAMP and/or FISMA experience.

Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

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