Service Delivery Manager

Identify opportunities to sell additional services during project delivery — create Salesforce opportunities, helping in scoping and estimation

Own the services metrics for your project portfolio — track utilization, manage scope, and ensure profitability

Partner with Account Managers and CSMs to align delivery with the customer's broader success plan and renewal timeline

Use Von and other AI tools for meeting prep, status reporting, customer research, and project analysis

Build and maintain automated workflows (ClickUp, Slack, Zapier) to streamline repetitive delivery tasks

Contribute to the team's automation roadmap — propose and implement new ways to use AI in service delivery

Use data and dashboards to drive project decisions, track delivery health, and identify patterns across your portfolio

Work closely with Business Consultants (BCs), Solutions Consultants (SCs), AMs, and CSMs to ensure seamless handoffs and aligned delivery

Coordinate with Product and Engineering teams on technical blockers, feature requests, and platform capabilities

Participate in cross-functional initiatives like LAIS rollouts, DataHub migrations, and One Platform upgrades

Experience with CDP/martech platforms (Bloomreach, Braze, Klaviyo, SFMC, Emarsys, or similar)

Familiarity with Jinja templating, SQL, or scripting languages

Experience working in a globally distributed team with EMEA/AMER stakeholders

PMP, PRINCE2, or Agile certification

Experience with Salesforce CPQ or services quoting processes

Onboarded on Bloomreach platform, tools (Von, ClickUp, Slack workflows), and processes. Shadowed 2–3 active projects.

Independently managing 4–6 projects. First automated status report generated. The first customer meeting led solo.

Full portfolio of 8–12 projects. First services upsell opportunities identified. Contributing to the team automation roadmap.

Recognized as a reliable delivery partner by AMs and CSMs. Delivering projects on time with >90% customer satisfaction. At least one new automation or process improvement shipped.

AI-first company — You'll work with cutting-edge AI (Loomi) and be expected to use AI in your own work, not just deliver it to customers

Global impact — Your projects will power personalized experiences for millions of consumers across the world's leading brands

Growth trajectory — The India SDM function is new, and you'll have the opportunity to shape how it operates from the ground up

Collaborative culture — You'll work with smart, passionate people across engineering, product, sales, and customer success

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote