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Service Delivery Manager
Maison Machine de Lemi
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Service delivery operationsITILIT service managementSLA managementKPI and service performance managementIncident management
Free
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Service delivery operationsITILIT service management
Role Overview
The Service Delivery Manager leads service operations, strengthens client relationships, and ensures consistent delivery against business and service-level expectations.
The role is positioned within a technology and business services environment in Dubai.
Key Skills for This Role
Service delivery operationsITILIT service managementSLA managementKPI and service performance managementIncident management
Full Job Posting
Role Overview
The Service Delivery Manager leads service operations, strengthens client relationships, and ensures consistent delivery against business and service-level expectations.
The role is positioned within a technology and business services environment in Dubai.
Responsibilities
- Manage end-to-end service delivery operations and achieve SLA and KPI targets.
- Lead service teams and coordinate technical and operational resources.
- Build relationships with clients, stakeholders, and strategic partners.
- Oversee incident, problem, change, and escalation management.
- Monitor service performance and identify continuous improvement opportunities.
- Lead service reviews and present performance, risks, and improvement plans.
- Manage vendors and ensure contractual and service requirements are met.
- Drive operational efficiency, customer satisfaction, and service excellence.
Qualifications
- At least 5 years of experience in Service Delivery, IT Operations, IT Service Management, or a related field.
- Strong knowledge of ITIL or ITSM frameworks.
- Experience managing SLAs, KPIs, service performance, and escalations.
- Excellent client and stakeholder management skills.
- Strong leadership, communication, analytical, and problem-solving abilities.
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