oracle
Service Coordinator
Overhead Door
Saskatoon, CAN
Full Time, Temporary
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
Microsoft Office Suite
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft Office Suite
Key Skills for This Role
Microsoft Office Suite
Full Job Posting
Responsibilities
- Schedule service and warranty calls with the customer.
- Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
- Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
- Opens and closes work orders (including material and equipment sourcing) in a timely manner.
- Distributes required paperwork to our technicians, parts department, and warehouse personnel.
- Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle.
- Regularly reviews and follows up on work orders and claims to obtain prompt payment.
- Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
- Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review.
- Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
- Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
- Other duties, as assigned.
Skills
- A passion for creating a positive customer experience.
- Exceptional written and oral communication skills.
- Well organized, high level of accuracy and strong attention to detail.
- Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
- Ability to effectively sell additional services or products to customer.
- Ability to identify additional services or products that may benefit the customer and effectively communicate their value.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Overhead Door
Plant Environmental Health & Safety Manager
Williamsport, USA
Manager
Responsibilities include designing, implementing, and managing EHS policies, procedures, and programs in compliance with local, state, and federal regulations (OSHA, EPA, NFPA) as well as corporate standards. Success req
Discovered TodayView →
Mechanical Design Engineer
Salt Lake City, USA
Mid
Seeking a Mechanical Design Engineer to perform a variety of engineering work in planning and design of products, tools, machines, and other mechanically functioning equipment and mechanical industrial processes. Works w
Discovered TodayView →
Garage Door Technician Helper
Kelowna, CAN
Mid
Role: We have an immediate opening for an Garage Door Installer Helper located in the Kelowna branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this position will assis
Discovered TodayView →
Automatic Door Installer
Beaver Falls, USA
Mid
Automatic Door Installer - $27-38 per hour Join our growing team as an Installation Technician, where you'll play a key role in the installation of state-of-the-art automatic door systems. In this hands-on position, you'
Discovered TodayView →
Automatic Door Service Technician
Mesquite, USA
Mid
Automatic Door Service Technician – $25-35/hr – Dallas, TX Ready to take your technical skills on the road? We're looking for a motivated, customer-focused technician with experience in mechanical repair, electrical trou
Discovered TodayView →
Warehouse Driver, Distribution Center
Boise, USA
Mid
We are seeking a reliable and hardworking Warehouse Driver to join our team in the door manufacturing and distribution industry. The successful candidate will be responsible for delivering doors and related products to c
Discovered TodayView →
Staff Accountant
Lewisville, USA
Senior
Job Summary This position is for a Staff Accountant on our Corporate shared services accounting team and will report to the Corporate Accounting Manager. The individual in this role will be responsible for various genera
Discovered TodayView →
Manufacturing Buyer 2 - Inventory
Williamsport, USA
Discovered TodayFull-time
Plant Environmental Health & Safety Manager
Williamsport, USA
Discovered Today
Mechanical Design Engineer
Salt Lake City, USA
Discovered Today
Garage Door Technician Helper
Kelowna, CAN
Discovered Today
Automatic Door Installer
Beaver Falls, USA
Discovered Today
Automatic Door Service Technician
Mesquite, USA
Discovered Today
Warehouse Driver, Distribution Center
Boise, USA
Discovered Today
Staff Accountant
Lewisville, USA
Discovered Today