Service Coordinator

Responsibilities:

Manages the scheduling of specialists for all service agreements.

Manages the day-to-day scheduling for emergency and T&M projects.

Receives, verifies for accuracy, and enters service work orders and employee time sheets.

Receives, verifies for accuracy, and execute orders received for spare parts.

Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.

Invoices for spare parts daily and T&M work weekly.

Coordinates with the Material Coordinator to ensure employee truck stocks are kept accurate and material used from them and replaced to them is expedited in an accurate and timely fashion

Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.

Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.

Coordinates with Subcontractors or internal installation team to achieve maximum value in

services.

Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.

Communicate with internal employees as required to ensure that labor is accurate and timely and estimated productivity is achieved in all areas.

Keep the service management system updated and employ it to achieve maximum productivity.

Consistently meets role objectives while providing daily supervision and mentorship to Level I team members

Other duties as assigned.

Required Qualifications:

Minimum of a high school diploma.

3+ years of experience as a Service Coordinator or in a similar role, preferably in Security and Life Safety/ Fire or related field.

Proficiency in basic computer systems, including MS Office Suite.

Experience with Accounting and Dispatching software

Strong verbal and written communication skills, with the ability to convey information clearly and concisely.

Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Preferred Qualifications:

5+ years of experience as a Service Coordinator or in a similar role, preferably in Security and Life Safety/ Fire or related field.

Experience with service management systems.

Coins, Service Trade software experience.

Previous experience in coordinating material orders and scheduling.

Reviewing service work orders and submitting to customers for review.

Familiarity with industry-specific software and tools.

Experience in Security and Life Safety/ Fire industries.

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Additional Information:

Compensation: $24 - $38 per hour

Working Hours: This position generally works Monday- Friday, overtime and on call when necessary

Travel Requirements:

Benefits: Medical Dental Vision Flexible Spending Accounts 401K w/ company match Life/AD&D/LTD Paid Vacation/Sick/Holidays Employee Assistance Program Pet Insurance

Medical

Dental

Vision

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance