Service Coordinator - Dubai
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Key skills for this role
About the Role
Rapiscan Systems seeks an Arabic-speaking Service Coordinator to manage field service operations at Dubai Airport. The role involves scheduling, coordination with stakeholders, and administrative support for the MEA service team.
Key Skills for This Role
Responsibilities
- Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems
- Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team
- Facilitate information flow from the out of hours call center and ensure smooth handovers from overnight shifts
- Maintain regular communication with key stakeholders to ensure consistent approach across the MEA team
- Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP
- Drive all service transactions through ERP for tracking purposes
- Maintain administrative requirements for service contracts
- Generate time and material quotations and plan work upon receipt of purchase orders
Requirements
- 3–5 years of experience in a similar role
- Experience with Microsoft D365 (preferred)
- Previous experience in an airport environment (advantageous)
- Arabic speaking
Full Job Posting
Overview
- Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high threat facilities, and checkpoints.
- The Service Coordinator will manage the day to day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA).
Responsibilities
- Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
- Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
- Facilitate information flow from the out of hours call center and ensure smooth handovers from overnight shifts.
- Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
- Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
- Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
- Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
- Provide backup support for the MEA Service team during absences or sickness.
- Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
- Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
- Develop scalable systems and processes to support business growth.
- Monitor and maintain service KPIs in line with targets set by service management.
Qualifications
- 3–5 years of experience in a similar role.
- Experience with Microsoft D365 (preferred).
- Previous experience in an airport environment (advantageous).
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