Service Coordinator

● Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees. ● Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs ● Ensure that Service excellence is delivered, this includes: ○ Delivery of service. ○ Recovery (next working day) and communication of non-service/missed lifts within company parameters ○ Assist the Service Manager to identify routing efficiencies and capacity ○ Effective container stock level control and customer and driver communication

● Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies ● Deliver Toolbox Talks to drivers and operatives ● Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager ● Adhere to and comply with all aspects of Operator Licence obligations ● Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements ● Work closely with the Service Manage to deliver depot KPI’s ● Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originators