oracle
Service Coordinator
Overhead Door
Delta, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
Microsoft Office
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Role
We have an immediate opening for a Service Coordinator in our Vancouver/Delta Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position
Responsibilities
- Schedule service and warranty calls with the customer.
- Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
- Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
- Opens and closes work orders (including material and equipment sourcing) in a timely manner.
- Distributes required paperwork to our technicians, parts department, and warehouse personnel.
- Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle.
- Regularly reviews and follows up on work orders and claims to obtain prompt payment.
- Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
- Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review.
- Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
- Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
- Other duties, as assigned.
Skills
- A passion for creating a positive customer experience.
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