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Proactively communicate with customers.
Provide status updates and maintain contact with drivers throughout the day.
Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is deemed unsafe to continue in line with company operating procedures and processes.
Create a customer excellence approach & culture.
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React to and manage customer queries and complaints.
Implement service practices that meet the customers’ needs.
Maintain a “zero harm” safety culture within depots.
Ensure service delivery, in line with customer expectations.
Engage with interested stakeholders including the wider Veolia team or Management team.
Ensure Veolia legal compliance on site - WTD and transport compliance.
Provide clear, transparent and accurate reporting of daily debriefing.
Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers.
Full Car Driving Licence
Good communication skills communicating with people of all levels specifically including drivers and frontline employees
Ability to organise a busy workload and operate at a fast pace Working with a quality management system
What’s next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Global leader in water, waste, and energy management services.
Visit company websiteJobs and hiring trendsGBP 32000-34000 yearly / year
Full-time
Mid
Onsite
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