Service Coordinator

Key Responsibilities

• Coordinate and schedule technicians and contractors for equipment installations.
• Ensure plant is available for installations where required suck as forklifts.
• Coordinate and schedule technicians for service repairs and breakdowns.
• Optimise technician utilisation and productivity through effective short and long-term planning.
• Prioritise work based on urgency, customer commitments and operational requirements.
• Adjust schedules in real time to manage breakdowns, delays, leave requirements and changing priorities.
• Monitor workflow, upcoming projects and future demand to support proactive resource planning.
• Coordinate job requirements, including site readiness, access arrangements and contractor engagement.
• Act as the central coordination point to minimise downtime and disruption for customers.
• Serve as the primary contact for customers regarding scheduling, updates and job progress.
• Communicate appointment times, service updates and schedule changes in a timely and professional manner.
• Promote safe work practices through effective planning and coordination.
• Consider travel requirements, fatigue management and site conditions when scheduling work activities.
• Previous experience in a service coordination, scheduling or operations role.
• Experience coordinating field-based technical or trade teams.
• Strong planning and organisational skills with excellent attention to detail.
• The ability to manage competing priorities and make effective decisions under pressure.
• Outstanding verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering excellent service.
• A calm, confident and solutions-oriented approach.
• Strong relationship-building skills and the ability to gain trust with customers, technicians and contractors.
• Proficiency in scheduling and service management systems.

Why join Bapcor?