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Service Coordinator
PRINTSOLUTIONS-AE
Abu Dhabi, UAE
Full Time
Entry
Onsite
5 days ago
Service CoordinationSchedulingCommunicationCustomer ServiceOperations ManagementProblem Solving
Free
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Service CoordinationSchedulingCommunication
About the Role
PRINTSOLUTIONS-AE is seeking a Service Coordinator for a full-time, on-site role in Abu Dhabi. The role involves scheduling and tracking service calls, coordinating with technicians, and ensuring timely maintenance and repairs for office and production printers.
Key Skills for This Role
Service CoordinationSchedulingCommunicationCustomer ServiceOperations ManagementProblem Solving
Responsibilities
- Organize and oversee printer service activities
- Schedule and track service calls
- Coordinate with technicians to ensure timely maintenance and repairs
- Communicate with customers to confirm service requirements and provide status updates
- Maintain service records and monitor inventory of consumables and spare parts
- Collaborate with operations and sales teams to support smooth service delivery
- Identify recurring issues and help optimize service processes
Requirements
- Strong Service Coordination skills with ability to schedule, prioritize, and track multiple service requests
- Excellent interpersonal and communication abilities
- Experience in operations management or service operations, preferably in technical environments
- Proven customer service skills with focus on responsiveness and problem solving
- Basic understanding of office and production printers or willingness to learn
- Proficiency in office software and service management tools
- Ability to work on site in UAE and manage tasks in fast paced environment
- Relevant diploma or degree in business, operations, or related field preferred
Full Job Posting
Company Description
- PRINTSOLUTIONS AE is a specialized provider of office and production printing solutions, offering both refurbished and new printers, consumables, and spare parts. The company supports leading brands such as Konica Minolta, Ricoh, Canon, and HP.
Role Description
- The Service Coordinator is a full time, on site role responsible for organizing and overseeing printer service activities.
- Scheduling and tracking service calls, coordinating with technicians, and ensuring timely maintenance and repairs.
- Communicating regularly with customers to confirm service requirements, provide status updates, and address inquiries.
- Maintaining service records, monitoring inventory of consumables and spare parts.
- Collaborating with operations and sales teams to support smooth service delivery.
- Identifying recurring issues, helping optimize service processes, and contributing to positive customer experience.
Qualifications
- Strong Service Coordination skills with ability to schedule, prioritize, and track multiple service requests.
- Excellent Interpersonal Skills and Communication abilities.
- Experience in Operations Management or service operations, preferably in technical or equipment based environments.
- Proven Customer Service skills, with focus on responsiveness, problem solving, and maintaining professional relationships.
- Basic understanding of office and production printers or willingness to learn.
- Proficiency in using office software and service management tools.
- Ability to work on site in the United Arab Emirates and manage tasks in a fast paced environment.
- Relevant diploma or degree in business, operations, or related field is preferred.
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