dayforce
Service Consultant
Avant
Sydney, AUS
Full-time
Entry
Hybrid
Discovered 1 weeks ago
Free
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As a Service Consultant, you’ll be the first point of contact for our members, providing consistently superior service across inbound and outbound calls, emails, and written correspondence. You’ll develop strong knowledge of our products, policies, and procedures, giving you a solid foundation for long-term career growth at Avant. Your work will reflect the Avant Values every day:
• Passion in the way you support our members • Purpose in your commitment to quality • Trust in the accuracy and confidentiality of your work • Courage in identifying improvements and contributing new ideas
Full Job Posting
About the Role
As a Service Consultant, you’ll be the first point of contact for our members, providing consistently superior service across inbound and outbound calls, emails, and written correspondence. You’ll develop strong knowledge of our products, policies, and procedures, giving you a solid foundation for long-term career growth at Avant. Your work will reflect the Avant Values every day:
• Passion in the way you support our members • Purpose in your commitment to quality • Trust in the accuracy and confidentiality of your work • Courage in identifying improvements and contributing new ideas
Key Responsibilities
- Deliver consistently superior service that exceeds member expectations • Provide high-quality, accurate support across all service channels • Maintain member records with precision and confidentiality • Identify and contribute to continuous improvement initiatives • Being able to work in a team environment but also autonomously • Support team goals and contribute to a positive and collaborative culture • Follow Occupational Health & Safety guidelines and promote a safe workplace • Support and providing excellent service during our peak renewal periods (end of Calander year and end of financial year)
Key attributes we’re looking for
Success in this role comes from collaborating effectively, communicating clearly, and building strong, trusted relationships with a broad range of stakeholders and members.
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