Service Centre Manager

O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Cranbourne Service Centre — one of our busiest and most dynamic locations . If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.

You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

Leading, coaching and inspiring your team

Delivering exceptional customer service

Managing key relationships with customers, insurers and suppliers

Overseeing daily and weekly scheduling in a fast‑moving environment

Monitoring performance, KPIs and budgets

Driving safety, quality and continuous improvement

Building a positive, high‑performance culture

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.

You’ll bring:

Experience as a people leader, with strengths in coaching and performance management

Strong communication and stakeholder management skills