Service Centre Manager

Requirements

• What You Will Do
• Site Startup & Business Launch
• Support the successful launch of the Brampton Service Centre.
• Partner with project stakeholders on facility readiness activities.
• Assist in developing operational processes and workflows.
• Support equipment installation, operational planning, and site commissioning activities.
• Participate in workforce planning and recruitment activities to build the site team.
• Establish a strong culture focused on safety, quality, accountability, and customer service.
• Leadership & People Management
• Recruit, develop, and lead a team of technical and support employees.
• Create a positive and engaged workplace culture.
• Provide coaching, performance management, and employee development support.
• Ensure compliance with company policies, employment legislation, and workplace standards.
• Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.
• Service Operations
• Oversee daily service centre operations including warranty, repair, inspection, and facility maintenance activities.
• Ensure work is completed safely, efficiently, and to customer expectations.
• Support scheduling, resource allocation, labour utilization, and productivity management.
• Monitor operational performance and implement continuous improvement initiatives.
• Drive strong quality and customer satisfaction outcomes.
• Customer Support
• Maintain strong working relationships with internal and external customers.
• Act as a primary point of contact for operational issues and service delivery concerns.
• Support customer acceptance activities and warranty-related work.
• Ensure timely resolution of service issues.
• Safety & Compliance
• Promote a strong safety culture and ensure compliance with all regulatory requirements.
• Support workplace inspections, incident investigations, corrective actions, and safety initiatives.