Service Center Manager II

The Service Center Manager reports directly to the District Operations Manager and is responsible for a small to large size transportation service center.

Complexity of the job includes responsibility for up to 120 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock.

This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers.

The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

• Lead, guide and direct Service Center employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation
• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
• Develop and deliver internal and external strategies to provide superior service to Estes’ customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes’ business partners are met
• Responsible for the creation and implementation of an annual yearly business plan for the Service Center, along with Service Center strategies, Quarterly Business Reviews and Period P&L Analysis
• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections
• Manage / oversee all Service Center functions to include dock, city operations and scheduling for all timely freight deliveries
• Responsible for meeting all the KPI’s set forth by the company
• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities