Service Advisor

This position will greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.

Providing exceptional customer service is paramount. Service advisors must greet customers, listen to their concerns, and address their questions and needs professionally and courteously.

Thoroughly inspecting vehicles and documenting issues or concerns. This includes identifying necessary repairs and maintenance services and providing accurate estimates for the customer.

Effectively communicate with customers to explain the diagnosis, recommended repairs, and estimated costs in a clear and understandable manner. Ensuring that customers are well-informed and comfortable with the service process.

This position will routinely call customers to schedule work, inform customers of current offers, and discuss the repair process

This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.

Responsible for scheduling work for the mobile (outside) mechanics

Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.

Obtain customer signature on the repair order and provide customer a copy of the repair order.

Must be able to understand, communicate, and evaluate all vendors. Warranty guidelines, approval processes and policies during the write up and repair process.

Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.

Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.

Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.

Explain completed work and charges to the customer.

Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.