Service Advisor
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Key skills for this role
About the Role
Position Overview Act as the primary point of contact for customers, manage service appointments (including pre arrival preparation), create accurate job orders, coordinate with.
Key Skills for This Role
Responsibilities
- Manage service appointments and pre arrival preparation
- Create accurate job orders and coordinate with internal teams
- Handle Vehicle Off Road (VOR) cases with priority handling and transparency
- Perform customer vehicle intake and walk around inspections
- Prepare quotations and obtain customer authorization
- Provide timely status updates to customers throughout the repair cycle
Requirements
- Diploma or Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field
- 2 4 years of experience in a customer facing automotive service role (Service Advisor, Service Consultant, or similar)
- Proficiency in CRM / Salesforce / DMS and MS Office
- Strong customer service and communication skills
Full Job Posting
Position Overview
- Act as the primary point of contact for customers, manage service appointments (including pre arrival preparation), create accurate job orders, coordinate with internal teams, and ensure timely and quality service delivery while maintaining high customer satisfaction.
- The Service Advisor also owns the communication and coordination for Vehicle Off Road (VOR) cases, ensuring priority handling, safety, and transparency throughout the repair journey.
Key Responsibilities
- Set up and manage service and mobile appointments in line with Lucid standards.
- Perform pre arrival checks for upcoming appointments.
- Coordinate with Parts Advisor to verify parts availability.
- Greet customers professionally and perform walk around inspection.
- Create work orders in CRM / Salesforce with complete details.
- Prepare accurate quotations for labor and parts.
- Expedite diagnosis and initial estimate for VOR cases.
- Handle additional repair findings and revised quotations.
- Ensure payment completion prior to vehicle release.
- Provide timely status updates throughout the repair cycle.
- Explain work performed and next service steps during redelivery.
Skills
- Strong customer service and communication skills, including handling escalations and VOR situations calmly and professionally.
- Basic to intermediate technical understanding of automotive and EV systems.
- Proficiency in CRM / Salesforce / DMS and MS Office.
- Ability to understand and apply Service & Warranty BRD rules.
- Good problem solving, prioritization, and time management skills.
- Attention to detail in documentation, estimates, and system entries.
Minimum Qualifications
- Diploma or Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field.
- Minimum 2 4 years of experience in a customer facing automotive service role (Service Advisor, Service Consultant, or similar).
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