Service Advisor

AutoHub Saudi Arabia

Riyadh, KSA

Full-time

Mid-Senior

Onsite

Discovered 3 days ago

Vehicle diagnosisAutomotive repair knowledgeDiagnostic check sheetsVehicle maintenance servicesCustomer serviceService appointment scheduling

Free

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Key skills for this role

Vehicle diagnosisAutomotive repair knowledgeDiagnostic check sheets

AutoHub Saudi Arabia is a multi-brand automotive care provider specializing in bodywork, mechanical services, and vehicle customization.

The company serves individual and corporate customers through a nationwide automotive service operation.

Conduct diagnosis to identify root causes, required repairs, and parts to be replaced.
Confirm diagnoses with customers using appropriate diagnostic check sheets.
Provide detailed information about necessary vehicle services and repairs.
Introduce new services to customers to promote upselling.
Greet customers, listen to their needs, and schedule appointments.
Understand customer needs and provide Service Technicians with the required information.
Answer questions about service outcomes and coordinate vehicle drop-off and pick-up appointments.
Handle customer inquiries, complaints, and concerns professionally and effectively.
Follow up regarding estimate approvals, service updates, and completed work.

Assist customers in understanding their vehicle maintenance or repair options.

Answer customer questions before they are scheduled with a Technician.

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