hireology
Service Advisor
Bayview Kenworth
Moncton, CAN
Full-time
Mid · 3+ years experience
Onsite
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The Role
Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
Verify open warranty recalls or campaigns available for the customer.
Confirm Warranty eligibility and process the warranty claims.
Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
Maintain an organized workspace and adhere to all company policies and procedures.
May include other administrative duties as assigned by the Service Manager or Foreman.
Requirements
- Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
- Cooperative and team-oriented personality with a professional positive attitude.
We offer a comprehensive benefits package including
- Health & dental
- RRSP shared contribution
- Boot allowance
- Paid training
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