naukri
Service Advisor (Mercedes & European cars)
AL LAMASAT AL FADHIAH AUTO MAINT L.L.C.SP
Sharjah, UAE
Senior
2 months ago
service advisor automobileVehicle Service AdvisorService SchedulingProblem SolvingCRM SoftwareVehicle Care Advisor
Free
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service advisor automobileVehicle Service AdvisorService Scheduling
About the Role
Responsibilities include managing customer interactions, preparing repair estimates, coordinating with technicians, and maintaining service quality in automotive workshops.
Key Skills for This Role
service advisor automobileVehicle Service AdvisorService SchedulingProblem SolvingCRM SoftwareVehicle Care Advisor
Full Job Posting
Overview
- Welcome customers and record vehicle complaints accurately
- Open and manage job cards with proper details
- Coordinate with technicians on diagnosis, repair progress, and completion timelines
- Prepare and explain repair estimates and recommendations clearly
- Obtain customer approval before work begins
- Follow up on pending approvals, parts status, and ongoing jobs
- Keep customers updated through WhatsApp, phone, and direct communication
- Support workshop scheduling and service flow
- Assist with invoicing, final delivery, and vehicle handover
- Maintain clear records of jobs, approvals, and customer communication
- Handle customer concerns professionally and maintain service quality standards
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