Service Advisor - Jeddah (Saudi Only)
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Key skills for this role
About the Role
Autohub is seeking a Service Advisor to facilitate service operations, ensure customer satisfaction, and coordinate repairs. The role involves vehicle inspection, customer communication, and follow-up to achieve retention and productivity targets.
Key Skills for This Role
Responsibilities
- Carry out pre acceptance inspection of vehicles and record results.
- Ensure repairs meet customer demands in coordination with the Chief Technician.
- Discuss work details, estimated costs, and delivery time with customers.
- Follow up on spare parts with the Parts Department.
- Conduct post service follow up for complaints and report to management.
Requirements
- Bachelor's degree / higher diploma
- 1+ years of experience
- Saudi nationality only
Full Job Posting
Role Purpose
- Facilitate service operations to achieve customer satisfaction, retention, and productivity targets.
Key Activities
- Carrying out pre acceptance inspection and recording results.
- Ensuring satisfactory repairs as per customer demands.
- Discussing work details, estimated cost, and delivery time.
- Assisting in achieving GDI and increasing customer retention.
- Communicating repair progress and obtaining approval for additional parts.
- Following up on spare parts with Parts Department.
- Conducting post service follow up for complaints.
- Improving customer confidence by adhering to service standards.
- Monitoring Job Controller data entry.
- Ensuring repairs done as per customer request.
- Ensuring Chief Technician complies with quality control policy.
Skills
- Job related Skills
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