indeed
Service Advisor
TOTALENERGIES DEIRA CENTRAL MOTORS MAINTENANCE
Dubai, UAE
Full Time
Mid
Onsite
AED 4,500/month / month
1 weeks ago
Customer ServiceAutomotive KnowledgeEstimationMultilingualDrivingWhatsApp Business
Free
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Customer ServiceAutomotive KnowledgeEstimation
About the Role
TotalEnergies Deira Central Motors seeks a Service Advisor to manage the customer journey at a multi-brand workshop. The role involves customer consultation, job estimation, coordinating vehicle pickup/delivery, and ensuring smooth workshop operations.
Key Skills for This Role
Customer ServiceAutomotive KnowledgeEstimationMultilingualDrivingWhatsApp Business
Responsibilities
- Greet customers, listen to vehicle complaints, and document details for technicians
- Manage bookings via WhatsApp, calls, or walk ins
- Oversee complimentary vehicle pickup and delivery service
- Create accurate quotes for parts and labor
- Recommend essential periodic maintenance and premium lubricants
- Handle invoicing, payments, and vehicle handover
Requirements
- Fluency in English is mandatory; Arabic, Hindi, Urdu, or Tagalog highly preferred
- Valid UAE driver's license with clean record highly preferred
- 2 3 years experience as Service Advisor in UAE, preferably in multi brand garage
- Familiarity with GCC vehicle technical knowledge
- Proficiency with shop management software and inventory systems
Full Job Posting
Job Purpose
- At Deira Central Motors, we pride ourselves on offering 'agency standard' service without the dealership price tag.
- The Service Advisor is the face of our workshop. You will manage the entire customer journey—from the initial greeting near the Abu Bakr Al Siddique Metro station to vehicle delivery.
- Your role is to build trust, communicate clearly with a multicultural clientele, and ensure our multi brand workshop operates smoothly and profitably.
Core Responsibilities at DCM
- Customer Consultation & Intake: Greet customers in our lounge, listen to vehicle complaints, and document precise details for our multi brand technicians. Manage bookings coming via WhatsApp, calls, or walk ins.
- Coordinate Pickup & Delivery: Oversee our complimentary vehicle pickup and delivery service, ensuring drivers are dispatched efficiently and customers are kept informed of transit times.
- Accurate Diagnosis Translation: Work closely with workshop mechanics to translate technical issues into simple, honest explanations for the customer.
- Job Estimations & Upselling: Create accurate quotes for parts and labor using genuine or OEM quality components. Confidently recommend essential periodic maintenance (5k/10k KM services) and premium lubricants like TotalEnergies and BG Engine Flush.
- Multi Lingual Client Relations: Deliver exceptional customer service to a diverse Dubai demographic, handle unexpected repair costs gracefully, and maintain a high Google Review rating for the workshop.
- Invoicing & Handover: Complete repair orders (ROs), handle credit card/cash payments, explain the warranty on parts/labor, and hand over a clean, road ready vehicle on time.
Required Skills & Qualifications
- Language Skills: Fluency in English is mandatory. Strong command of Arabic, Hindi, Urdu, or Tagalog is highly preferred.
- UAE Driving License: A valid UAE driver's license with a clean traffic record is highly preferred.
Professional Experience
- Multi Brand Experience: At least 2–3 years of experience as a Service Advisor in the UAE, preferable if in a reputable independent multi brand garage handling both daily commuters (Toyota, Nissan, Hyundai) and premium brands (Mercedes, BMW, Audi).
- GCC Technical Knowledge: Familiarity with how the harsh UAE summer affects vehicles (AC compressors, cooling systems, battery drainage, window tints, and rubber moldings).
- Software Skills: Proficiency with modern shop management software, inventory systems, and standard WhatsApp Business communication.
What We Offer at Deira Central Motors
- Competitive basic salary + attractive performance based commissions (based on sales and customer satisfaction).
- Employment visa, medical insurance, and annual paid leave as per UAE Labor Law.
- A professional, high volume environment equipped with modern paint booths, diagnostic scanners, and a dedicated team.
Pay
- Up to AED4,500.00 per month
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