Service Advisor

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America.

We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support.

With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Scheduling service appointments.
• Provides customers with complete and accurate written cost estimates, establish time require to complete work.
• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
• Obtain customer signature on repair orders.
• Establish customer method of payment.
• Obtain credit approvals.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.
• Review and close repair orders.
• Explain completed work and all charges to customers
• Cross trained as a parts counter person.
• Complies with all relevant Health & Safety, and Environmental policies and procedures.
• Expected to have a positive attitude and promote a healthy work environment.
• Other related duties as assigned by management from time to time.

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Previous experience in Heavy Truck, Automotive or related industry experience preferred.