Service Adviser FAW
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Key skills for this role
About the Role
Western Auto Company is seeking a Service Adviser for FAW in Dammam, Saudi Arabia. The role involves managing customer service appointments, coordinating with technicians, and ensuring high customer satisfaction.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for customers, addressing inquiries and concerns regarding vehicle service.
- Schedule service appointments efficiently using management software, optimizing technician workloads.
- Communicate effectively with technicians to relay customer issues and service requirements.
- Prepare and present detailed service estimates to customers, explaining necessary repairs and costs.
- Follow up with customers post service to gather feedback and ensure satisfaction.
- Maintain accurate records of service transactions and customer interactions in the database.
- Assist in managing inventory levels of service parts and supplies.
- Participate in ongoing training sessions to stay updated on automotive technology and service best practices.
- Collaborate with the sales team to identify opportunities for service promotions and upselling.
Requirements
- Exceptional customer service skills
- Strong communication abilities
- Proficiency in service management software
- Knowledge of automotive systems and repair processes
- Organizational skills
- Problem solving skills
- Ability to work collaboratively in a team environment
Full Job Posting
Overview
- Join our dynamic team as a Service Adviser at FAW in Dammam, Saudi Arabia.
- Play a pivotal role in enhancing customer satisfaction and driving service excellence.
- Ideal for individuals passionate about the automotive industry and eager to contribute to a collaborative environment.
Responsibilities
- Act as the primary point of contact for customers, addressing their inquiries and concerns regarding vehicle service.
- Schedule service appointments efficiently using our management software, optimizing technician workloads and minimizing customer wait times.
- Communicate effectively with technicians to relay customer issues and service requirements, ensuring proper diagnosis and timely repairs.
- Prepare and present detailed service estimates to customers, explaining the necessary repairs and associated costs.
- Follow up with customers post service to gather feedback and ensure satisfaction.
- Maintain accurate records of service transactions and customer interactions in our database.
- Assist in managing inventory levels of service parts and supplies.
- Participate in ongoing training sessions to stay updated on automotive technology and service best practices.
- Collaborate with the sales team to identify opportunities for service promotions and upselling.
Skills
- Exceptional customer service skills
- Strong communication abilities
- Proficiency in service management software
- Knowledge of automotive systems and repair processes
- Organizational skills
- Problem solving skills
- Ability to work collaboratively in a team environment
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