Server, REIGN Restaurant (Part-Time)

To report to duty punctually, in order to maintain the integrity of co-workers and guests

To consistently offer personal, friendly and efficient service

To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner

To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel

To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy

To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way

To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience

To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs

To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook

To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant

To be aware of safety and sanitation when handling food and beverage

To understand each work section and all side duties that may be assigned to you

Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees

To fully understand and follow the hotel’s recycling program and procedures

Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager

To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole

To understand how to operate all the equipment used in the outlet

To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)