Server (Franchise)

Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently.

When drink orders are received at greeting, arrive with them on a tray.

Always recommend an appetizer outside of breakfast.

Enter orders into POS immediately.

Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?’

Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest’s name upon delivery and at check back.

Always recommend dessert by pointing out specific products, use the menu as a visual aid.

Make each guest feel important and special, especially kids!

Look for ways to go above and beyond for your guests and coworkers.

Own the entire dining experience.

Be the final quality control checkpoint, be proud of everything.

Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.

Offer a sincere, personal welcome to every guest entering the restaurant.

Smile and make eye contact.

Anticipate the guest’s needs and react before they need to ask.

Create an emotional attachment to our restaurant by helping our guests create great memories.