SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec

Location

• The posting identifies Bengaluru, Karnataka as the job location.

Job Summary

Key Responsibilities

• Provide advanced support using Symantec NetBackup and Symantec Backup Exec to resolve complex incidents and technical or security challenges.
• Conduct root cause analysis for escalated incidents and communicate with stakeholders to support timely resolution.
• Update and document technical solutions in the knowledge base.
• Train and mentor junior analysts.
• Resolve complex support tickets within agreed SLAs.
• Collaborate with cross-functional support teams to maintain security posture and operational integrity.
• Improve customer satisfaction through first-call resolution and fewer rejected resolutions.
• Proactively address potential security threats.

Skill Requirements

• Advanced proficiency in Symantec NetBackup and Symantec Backup Exec.
• Solid understanding of EMC Data Domain systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with quality standards and regulatory requirements.

Optional Certifications

• Symantec Certified Specialist certifications in NetBackup and Backup Exec are optional.
• EMC Data Domain certification is optional.