Senior Web Administrator (Data Analytics & Business Intelligence)

Position is not funded and is contingent upon contract award.

501726 Job Title: Senior Web Administrator (Data Analytics & Business Intelligence)

Work Location: Arlington, VA / National Capital Region

Schedule: Full Time 40 hours per week; 8 hours per day (remote work is not authorized)

IronMountain Solutions, Inc. is seeking a Senior Web Administrator to lead the data analytics, business intelligence, and reporting initiatives for the DHS CISA CI-ISE and HSIN-CI platforms.

This role is a heavily data-driven position focused on tracking user experience (UX), measuring outreach success, building Key Performance Indicator (KPI) dashboards, and turning platform data into actionable insights for CISA leadership .

• Analyze complex datasets to track, measure, and report on platform user engagement, task completion rates, and stakeholder outreach metrics.
• Develop, deploy, and maintain dynamic KPI dashboards and reporting frameworks using Business Intelligence (BI) tools (e.g., Power BI, Tableau).
• Translate raw platform, web, and user data into actionable insights and strategic recommendations for CISA decision-makers.
• Track platform analytics to ensure the program meets aggressive PWS performance targets, including a 20% increase in user engagement and a 15% improvement in task completion rates.
• Measure the success of outreach campaigns, tracking the engagement of new stakeholders and overall stakeholder satisfaction ratings (targeting a 4.0/5.0).
• Perform regular data quality audits to ensure data accuracy, structure, and searchability within the HSIN-CI environments.

• Advanced skills in data analysis, data mining, and data visualization.