indeed
Senior Warehouse Manager ( Bilingual in Chinese)
Yami
Markham, CAN
Full Time
Senior
Onsite
Yesterday
Warehouse ManagementLogisticsInventory ManagementProcess OptimizationLean ManufacturingSix Sigma
Free
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Warehouse ManagementLogisticsInventory Management
About the Role
Yami is seeking a Senior Warehouse Operations Manager to lead the launch and ongoing operations of a new fulfillment center in Toronto. You will oversee safety, quality, productivity, and efficiency, manage budgets, and build high-performing teams in a fast-growing e-commerce environment.
Key Skills for This Role
Warehouse ManagementLogisticsInventory ManagementProcess OptimizationLean ManufacturingSix Sigma
Responsibilities
- Lead efforts to maintain a safe, clean, and compliant working environment in accordance with company policies and Ontario regulations
- Ensure compliance with the Employment Standards Act, 2000
- Establish and reinforce safety policies, procedures, and training programs to promote a safety first culture
- Oversee all aspects of fulfillment center operations, including inbound/outbound logistics, inventory management, productivity, quality, scheduling, and maintenance
- Ensure operational targets are met while delivering a high quality customer experience
- Maintain high standards of inventory accuracy and operational reliability
- Manage budget planning and cost control initiatives
- Partner closely with HR and Supply Chain teams on headcount planning, workforce forecasting, and S&OP execution
- Build, lead, and develop a high performing warehouse organization, including supervisors and frontline employees
- Implement performance management processes, including goal setting, feedback, and performance reviews
- Collect and analyze operational data; monitor KPIs on an ongoing basis
- Utilize Lean Manufacturing, Six Sigma, DMAIC, and Kaizen methodologies to identify root causes and implement process improvements
Requirements
- Bachelor’s Degree in Logistics, Engineering, or Supply Chain Management (Advanced degree preferred)
- 5 8+ years of management experience in warehouse, manufacturing, distribution, or e commerce supply chain operations
- Proven experience leading large, diverse, multi shift teams (30–200+ employees)
- Expertise with Warehouse Management Systems (WMS), performance metrics, and continuous improvement tools
- Strong problem solving skills and ability to extract and analyze data to make data driven decisions
- Effective interpersonal, oral, and written communication skills
- Bilingual in English and Mandarin
- Deep understanding of Canadian/Ontario warehouse safety regulations (OHSA) and labor laws (ESA)
- Ability to work a flexible schedule, including evenings and weekends
- Must have legal status to work in Canada (No sponsorship)
Full Job Posting
Summary
- As a fast growing e commerce company, our fulfillment network delivers thousands of packages to Yami customers every day.
- We are seeking a Senior Warehouse Operations Manager to lead the launch and ongoing operations of our new fulfillment center in Toronto.
- You will be responsible for the day to day operations of the entire facility, ensuring safety, quality, productivity, and efficiency.
- This role is both strategic and hands on. You will drive the initial site setup, establish high performance teams, and implement operational plans that meet business goals in the most cost effective manner.
Essential Job Responsibilities: Safety & Compliance
- Lead efforts to maintain a safe, clean, and compliant working environment in accordance with company policies and Ontario regulations, including the Occupational Health and Safety Act (Ontario).
- Ensure compliance with the Employment Standards Act, 2000 (e.g., hours of work, overtime, rest periods).
- Establish and reinforce safety policies, procedures, and training programs to promote a safety first culture.
Fulfillment Center Operations
- Oversee all aspects of fulfillment center operations, including inbound/outbound logistics, inventory management, productivity, quality, scheduling, and maintenance.
- Ensure operational targets are met while delivering a high quality customer experience.
- Maintain high standards of inventory accuracy and operational reliability.
Planning, Budgeting & Cross Functional Collaboration
- Manage budget planning and cost control initiatives.
- Partner closely with HR and Supply Chain teams on headcount planning, workforce forecasting, and S&OP execution.
- Conduct regular staff meetings, headcount reviews, and operational planning sessions to support scalability and business growth.
Team Leadership & Development
- Build, lead, and develop a high performing warehouse organization, including supervisors and frontline employees.
- Implement performance management processes, including goal setting, feedback, and performance reviews.
- Drive training and development programs to enhance team capability, engagement, and retention.
Process Optimization
- Collect and analyze operational data; monitor KPIs on an ongoing basis.
- Utilize Lean Manufacturing, Six Sigma, DMAIC, and Kaizen methodologies to identify root causes and implement process improvements.
- Drive initiatives to increase efficiency, reduce costs, and eliminate defects and waste.
- Lead large scale improvement projects to optimize systems, workflows, and overall warehouse performance.
Qualifications
- Education: Bachelor’s Degree in Logistics, Engineering, or Supply Chain Management (Advanced degree preferred).
- Experience: 5 8+ years of management experience in warehouse, manufacturing, distribution, or e commerce supply chain operations.
- Leadership: Proven experience leading large, diverse, multi shift teams (30–200+ employees).
- Technical Skills: Expertise with Warehouse Management Systems (WMS), performance metrics, and continuous improvement tools.
- Analytical Ability: Strong problem solving skills and the ability to extract and analyze data to make data driven decisions.
- Communication: Effective interpersonal, oral, and written communication skills.
- Bilingual in English and Mandarin.
- Local Expertise: Deep understanding of Canadian/Ontario warehouse safety regulations (OHSA) and labor laws (ESA) is required.
- Availability: Ability to work a flexible schedule, including evenings and weekends, to meet business requirements.
- Status: Must have legal status to work in Canada (No sponsorship).
Compensation Transparency
- The anticipated salary range for this role is CAD 80,000.00 CAD 130,000.00 per year.
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