Senior Voice Engineer (VoIP/IP Telephony)
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Key skills for this role
About the Role
SIGMA is seeking a Senior Voice Engineer with 6+ years of experience in VoIP/IP Telephony to support Cisco Unified Communications and DGVOX integration with SITA airport systems in Riyadh.
Key Skills for This Role
Responsibilities
- Install, configure, and maintain VoIP/IP Telephony infrastructure.
- Support Cisco Unified Communications solutions, including call routing, dial plans, and voice gateways.
- Implement, configure, and integrate DGVOX voice recording and communication solutions with SITA airport systems and telecommunication platforms to ensure seamless voice communication and operational continuity.
- Support DGVOX integrations with Cisco Unified Communications, SIP trunks, and SITA voice services.
- Troubleshoot voice, SIP, DGVOX, and SITA integration issues to ensure high availability and service reliability.
- Monitor voice network performance and implement improvements.
- Perform system upgrades, patches, and configuration changes.
- Work with network and infrastructure teams to ensure seamless voice service integration.
- Document configurations, operational procedures, and technical changes.
- Provide technical support and participate in incident resolution.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
- 6+ years of experience in VoIP/IP Telephony administration and support
- Cisco CCNA Voice, CCNP Voice, or Cisco Collaboration certification
- Strong knowledge of Cisco Unified Communications Manager (CUCM)
- Strong knowledge of SIP, H.323, RTP, and VoIP protocols
- Strong knowledge of Voice Gateways and Cisco IP Phones
- Strong knowledge of call routing and dial plan configuration
- Experience troubleshooting voice quality, connectivity, and telephony issues
- Good analytical, communication, and documentation skills
- Experience integrating DGVOX solutions with SITA airport systems is highly desirable
Full Job Posting
Job Summary
- We are seeking a skilled Voice Engineer to support the implementation, administration, and maintenance of enterprise VoIP and IP Telephony solutions.
- The ideal candidate will have +6 years of hands on experience with Cisco voice technologies and a strong understanding of unified communications environments.
- Experience integrating DGVOX solutions with SITA airport systems is highly desirable.
Key Responsibilities
- Install, configure, and maintain VoIP/IP Telephony infrastructure.
- Support Cisco Unified Communications solutions, including call routing, dial plans, and voice gateways.
- Implement, configure, and integrate DGVOX voice recording and communication solutions with SITA airport systems and telecommunication platforms to ensure seamless voice communication and operational continuity.
- Support DGVOX integrations with Cisco Unified Communications, SIP trunks, and SITA voice services.
- Troubleshoot voice, SIP, DGVOX, and SITA integration issues to ensure high availability and service reliability.
- Monitor voice network performance and implement improvements.
- Perform system upgrades, patches, and configuration changes.
- Work with network and infrastructure teams to ensure seamless voice service integration.
- Document configurations, operational procedures, and technical changes.
- Provide technical support and participate in incident resolution.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 6+ years of experience in VoIP/IP Telephony administration and support.
- Cisco CCNA Voice, CCNP Voice, or Cisco Collaboration certification.
- Strong knowledge of: Cisco Unified Communications Manager (CUCM); SIP, H.323, RTP, and VoIP protocols; Voice Gateways and Cisco IP Phones; Call routing and dial plan configuration.
- Experience troubleshooting voice quality, connectivity, and telephony issues.
- Good analytical, communication, and documentation skills.
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