Senior Voice Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Precedence Technologies is hiring a Senior Voice Engineer to implement, manage, and support enterprise voice and unified communications platforms. The role requires expertise in Avaya, Mitel, and Alcatel-Lucent systems, SIP, and QoS.
Key Skills for This Role
Responsibilities
- Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel Lucent Enterprise systems
- Design dial plans, call routing, numbering schemes, and voice architectures
- Execute upgrades, migrations, and technology refresh projects
- Integrate SIP, PSTN, SBC, and third party contact center solutions
- Provide L2/L3 support, incident troubleshooting, and performance monitoring
- Manage MACD activities, gateways, session management, and media resources
- Ensure QoS for VoIP across LAN/WAN environments
- Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions
- Implement high availability, redundancy, and DR testing
- Apply TLS, SRTP, patching, firmware upgrades, and security best practices
- Maintain HLD, LLD, SOPs, and operational documentation
- Coordinate with vendors for escalations and TAC cases
Requirements
- 6–8+ years of experience in enterprise voice engineering within multi site or contact center environments
- Strong hands on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX ONE, and Alcatel OXE / OmniPCX Enterprise
- Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing
- Experience with QoS implementation and packet analysis (Wireshark)
- Solid understanding of WAN/LAN environments and voice quality troubleshooting
- Avaya, Mitel, or Alcatel Lucent certifications preferred
Full Job Posting
Role Overview
- Join our team as a Senior Voice Engineer and play a key role in implementing, managing, and supporting enterprise voice and unified communications platforms across complex environments.
Duties & Responsibilities
- Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel Lucent Enterprise systems.
- Design dial plans, call routing, numbering schemes, and voice architectures.
- Execute upgrades, migrations, and technology refresh projects.
- Integrate SIP, PSTN, SBC, and third party contact center solutions.
- Provide L2/L3 support, incident troubleshooting, and performance monitoring.
- Manage MACD activities, gateways, session management, and media resources.
- Ensure QoS for VoIP across LAN/WAN environments.
- Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions.
- Implement high availability, redundancy, and DR testing.
- Apply TLS, SRTP, patching, firmware upgrades, and security best practices.
- Maintain HLD, LLD, SOPs, and operational documentation.
- Coordinate with vendors for escalations and TAC cases.
Qualifications & Skills
- 6–8+ years of experience in enterprise voice engineering within multi site or contact center environments.
- Strong hands on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX ONE, and Alcatel OXE / OmniPCX Enterprise.
- Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing.
- Experience with QoS implementation and packet analysis (Wireshark).
- Solid understanding of WAN/LAN environments and voice quality troubleshooting.
- Avaya, Mitel, or Alcatel Lucent certifications preferred.
- Strong analytical skills, vendor coordination ability, and capability to work in 24×7 support environments.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Precedence Technologies
Network Engineer – Huawei GPON
Abu Dhabi, UAE
Precedence Technologies is seeking a Network Engineer to design and support Huawei GPON Enterprise Networks. The role involves network design, deployment, maintenance, troubleshooting, and documentation. Candidates must
Network Engineer – Juniper Mist
Abu Dhabi, UAE
Precedence Technologies is hiring a Network Engineer to design, deploy, and support Juniper Mist-based enterprise wireless and wired networks. The role involves network design, deployment, troubleshooting, and optimizati
Pre-Sales Engineer – Network & Security
Abu Dhabi, UAE
Precedence Technologies is seeking a Pre-Sales Engineer to design enterprise-grade networking, wireless, security, and infrastructure solutions. The role involves preparing technical proposals, BOQs, and supporting sales
Network Engineer Juniper Mist
United Arab Emirates, UAE
Design, deploy, and support Juniper Mist networks, ensuring operational readiness and troubleshooting while collaborating with teams and maintaining documentation.
Network Engineer Huawei GPON
United Arab Emirates, UAE
Assist in designing and maintaining Huawei Enterprise Networks, requiring certifications in GPON and strong networking skills for effective communication.
Network Engineer – Huawei GPON
Abu Dhabi, UAE
Network Engineer – Juniper Mist
Abu Dhabi, UAE
Pre-Sales Engineer – Network & Security
Abu Dhabi, UAE
Network Engineer Juniper Mist
United Arab Emirates, UAE
Network Engineer Huawei GPON
United Arab Emirates, UAE