Senior Vice President & Head - Workforce Effectiveness
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- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to overall development of an employee through comprehensive learning & development framework
- Design and implement wing to wing Outsourced Employee Life Cycle Management, from Talent Acquisition to Exit.
- Manage Performance Service Agreements (PSAs) including new contracts, renewals, partner review, SLA adherence, and quality scorecards.
- Oversee site compliance across channels ensuring regulatory/statutory adherence and institutionalized controls.
- Drive process efficiency, innovation, and standardization through data led interventions and best practice sharing across partners.
- Strategize and execute functional training needs for Sales, Collections, Operations & Customer Services NFTEs.
- Drive productivity slope for new Sales FOS (NFTE) through industry aligned training content and delivery.
- Design, evaluate, standardize, and align Variable Incentive Compensation (VIC) models across functions to drive strategic and operational outcomes.
- Monitor performance and payout trends, present insights to management, and recommend course corrections.
- Implement a standard approach for FTE contests across functions and evaluate proposals for benefit realization and alignment to organizational objectives.
- Develop and lead processes to ensure compliance in sales workflows including Location Monitoring, Consequence Management, Fraud Recovery, and Access Management.
- Design and monitor the Consequence Management Process for NFTEs in partnership with FRM, Sales & Workforce Effectiveness teams.
- Define and review controls for PSA-managed Sales Sites and drive structured audits for Location Monitoring and adherence.
• Budget Management & Cost Optimization
- Timely hiring of NFTEs
- Process adherence to approved SOPs
- Timely design & roll-out of VIC models
- Zero adverse observations in internal/external audits
- On-time renewal of PSA agreements with cost efficiencies
- Training ROI demonstrated through productivity uplift
- Improved FTE/NFTE productivity against benchmarks
- Timely & accurate MIS/Business reports published
- Effective utilization of BI tools, translating into clear insights and business impact
- Strong Partner Management experience with deep market knowledge of manpower models.
- Exposure to vendor statutory compliance and evolving manpower trends.
- Experience in training design & execution for large distributed workforces.
- Stakeholder Management
- Process Orientation
- Detail Orientation
- Business Acumen
About SBI Card
Indian publicly listed credit-card issuer serving individual and corporate customers with payment products and services.
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