Senior UX Researcher

Role: Senior UX Researcher Location: Abu Dhabi Role Purpose:

Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services.

S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.

of the role

User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.

Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.

User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.

Persona Development: Create detailed user personas and journey maps to guide design and development teams.

Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.

Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.

Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.

Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.

User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.

Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Specialist Skills / Technical Knowledge Required for this role:

Experience in working at consumer-focused product companies delivering extraordinary user experiences.

The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.

Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving

capability.

Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization