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Senior Telematics Support Analyst
GFL Environmental Services Inc.
Remote, CAN
Full-time
Senior · 5+ years experience
Remote
Discovered Yesterday
GeotabMyGeotabGO devicesFleet CompleteLytxGo Focus Plus
Free
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Role Overview
We are seeking a highly experienced Senior Telematics Support Analyst to serve as the primary technical subject matter expert for our fleet’s critical in-cab and telematics technologies across North America. In this role, you will provide expert-level troubleshooting, system administration, and application support across enterprise platforms—including Geotab, Fleet Complete, Go Focus Plus, and Lytx in-cab camera systems—to ensure maximum operational uptime, safety compliance, and seamless end-user adoption across all business units.
Key Skills for This Role
GeotabMyGeotabGO devicesFleet CompleteLytxGo Focus Plus
Full Job Posting
About the Role
We are seeking a highly experienced Senior Telematics Support Analyst to serve as the primary technical subject matter expert for our fleet’s critical in-cab and telematics technologies across North America. In this role, you will provide expert-level troubleshooting, system administration, and application support across enterprise platforms—including Geotab, Fleet Complete, Go Focus Plus, and Lytx in-cab camera systems—to ensure maximum operational uptime, safety compliance, and seamless end-user adoption across all business units.
Key Responsibilities
- Telematics & Platform Support: Provide expert technical support and tier-2/3 troubleshooting for Geotab (MyGeotab, GO devices) and Fleet Complete platforms, including tracking hardware, sensors, and peripherals.
- Video Safety & Camera Systems: Manage comprehensive support for Lytx in-cab camera systems and Go Focus Plus camera solutions, covering installation verification, video retrieval, event trigger analysis, camera calibration, and hardware diagnostics.
- In-Cab Technology Integration: Diagnose and resolve complex technical issues related to dashcams, Electronic Logging Devices (ELDs), Advanced Driver-Assistance Systems (ADAS), RFID readers, and mobile device integration.
- Stakeholder Support & Training: Assist drivers, dispatchers, fleet managers, and safety personnel with platform inquiries to optimize daily business operations, maintain safety standards, and develop user training resources.
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