Senior Telecom Billing Specialist

This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.

We are seeking a sharp, highly data-oriented, and tenacious Telecom Billing Specialist to join our team.

Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.

In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies.

You will build dashboards to communicate key metrics and drive action.

If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.

You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact.

If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.