Senior Technology Operations Analyst - SAP SuccessFactors/ EC -Dieppe, New Brunswick
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Key skills for this role
About the Role
EY is seeking a Senior Technology Operations Analyst to support SAP SuccessFactors Employee Central within their Application Managed Services team. The role involves end-to-end support, configuration, and optimization of HR systems.
Key Skills for This Role
Responsibilities
- Provide end to end support for SAP SuccessFactors, with a focus on Employee Central modules
- Manage incident, service request, and problem tickets in line with SLAs and AMS support processes
- Configure and maintain Employee Central (EC) components including workflows, business rules, data models, and position management
- Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center)
- Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability
- Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements
Requirements
- Bachelor’s degree in computer science, Information Systems, HR Technology, or a related field
- Approximately 3+ years of hands on experience in SAP SuccessFactors, with ideally expertise in Employee Central
- Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments
- Hands on experience with configuration (business rules, workflows, role based permissions)
- Strong verbal and written communication skills
Full Job Posting
The Opportunity
- EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations.
- We are seeking an experienced SAP SuccessFactors / Employee Central Consultant to join our Application Managed Services (AMS) team.
Your Key Responsibilities
- Provide end to end support for SAP SuccessFactors, with a focus on Employee Central modules.
- Manage incident, service request, and problem tickets in line with SLAs and AMS support processes.
- Configure and maintain Employee Central (EC) components including workflows, business rules, data models, and position management.
- Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center).
- Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability.
- Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements.
To Qualify for the Role You Must Have
- Bachelor’s degree in computer science, Information Systems, HR Technology, or a related field.
- Approximately 3+ years of hands on experience in SAP SuccessFactors, with ideally expertise in Employee Central.
- Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments.
- Hands on experience with configuration (business rules, workflows, role based permissions).
Ideally, You’ll Also Have
- SAP SuccessFactors Employee Central certification.
- Experience with additional modules such as Time Off, Recruiting, or Performance & Goals.
What We Offer
- Competitive compensation package with discretionary bonus program.
- Comprehensive medical, prescription drug, and dental coverage plan.
- Defined contribution pension plan.
- Great vacation policy plus firm paid days, statutory holidays, and paid personal days.
- Support and coaching from engaging colleagues.
- Learning opportunities to develop new skills and progress your career.
- Freedom and flexibility to handle your role in a way that’s right for you.
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