Senior Technical Writer

Job Summary

Key Responsibilities

• Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation.
• Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users.
• Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation.
• Update and revise documentation as the product evolves and new features are released.
• Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps.
• Create and maintain a knowledge base of FAQs and troubleshooting tips.
• Help ensure consistency and clarity across all customer-facing technical content.
• Gather feedback from customers and internal teams to continuously improve the quality of the documentation.