Senior Technical Support Specialist

You will work in a modern, multi-platform IT environment that includes:

Microsoft 365 ecosystem (Entra ID / Azure AD, Intune, Exchange Online, SharePoint)

Google Workspace (user management, email, collaboration tools)

Windows and macOS endpoints in a mixed-device environment

MDM solutions: Microsoft Intune and Jamf Pro

Apple Business Manager (ABM) for device enrolment and lifecycle management

RMM tools (e.g., NinjaOne) for monitoring, patching, and remote support

SaaS and collaboration tools such as Slack and other business applications

Identity and access management workflows (onboarding, off-boarding, role changes)

Ticketing and service management systems (e.g., ServiceNow)

This role is for you if you have:

Minimum 7 years of experience in IT support or IT operations.

Strong experience supporting Windows environments (Entra ID, Intune, Office 365).

Working knowledge of macOS support and device management (Jamf or similar tools).

Experience with managing Google Workspace or similar SaaS environments.

Experience with managing MDM solutions (Intune, Jamf) and device enrolment processes.

Experience with managing RMM tools for monitoring and remote support.

Solid understanding of user lifecycle management (onboarding, off boarding, access changes).

Strong troubleshooting skills across endpoints, applications, and connectivity.

Experience working with ticketing systems (ServiceNow or similar).

Understanding of ITIL-based support practices (ITIL Certification is an asset).

Strong communication skills and ability to work with both technical and non-technical users at all levels of the organization.

The A-Team: Work alongside high-performing talent in the industry.

Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Best-in-Class Tools: Access to the resources and tech you need to execute without friction.

Working framework: the environment that makes you productive and enables teamwork.

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. #LI-Hybrid