Senior Technical Support Specialist

SME Packet Core:-

The Network Operations Center SMEs primary responsibility is to assess, address, and evaluate technical skillset required of the NoC staff to ensure stability of the customer network infrastructure. The Network Operations Center SME provides overall expertise in the network operations functions.

Key Responsibilities:

Training, Knowledge Transfer and Performance Evaluation-

Ability to receive Project Specific technical training from the customer during the transition phase.

Train, develop the engineers by delivering the project specific training to ensure the effective operation of the NOC.

Evaluate and assess the engineer’s performance on the training delivered.

System and Process Management- Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction.

Operational Management- NOC SME will manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the customer multiple Network environments.

Escalation and Point of Contact- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.

Required Skills & Abilities

8+ years of operational experience in handling Troubleshooting of Ericsson & Huawei Packet Core.

Ready to work in 24*7 Work environment and lead the operations for NoC.

Experience in CISCO, HUAWEI, JUNIPER, NOKIA, and ERICSSON devices

EPC Products - NFVI virtualized infrastructure, IMS (CSCF, MTAS, SBG), EPC (MME, EPG/PCEF, DNS, SAPC/PCRF), PGW, IMS, PCRF, SGSN, GGSN.

Plans and executes technical tasks requiring specialist skills in EPC PACO Products (Signalling and Gateway s with all Flavors 2G, 3G, 4G 5G) / CLOUD professional area.

Experience with troubleshooting tools, Trace log file analysis tools.